Shipping Policy

Last Updated: December 2024

At SweettyCadnySpot, we are committed to delivering your pet supplies safely and efficiently. This Shipping Policy outlines our shipping procedures, rates, and delivery times.

1. Shipping Location

All orders are shipped from our warehouse located in Fatih/İstanbul, Türkiye. We ship to customers throughout Turkey and internationally to many countries worldwide.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding Turkish national holidays). Processing time begins after payment confirmation and order verification.

During peak seasons or promotional periods, processing may take up to 3 business days. You will receive an email notification once your order has been shipped.

3. Shipping Rates and Delivery Times

Domestic Shipping (Turkey)

International Shipping

International shipping rates and delivery times vary by destination. Standard international shipping typically takes 7-14 business days, depending on the destination country and customs processing.

Please note that international shipping times are estimates and may be affected by customs clearance, local postal services, and other factors beyond our control.

4. Shipping Methods

We use reputable shipping carriers including Turkish Post (PTT), DHL, FedEx, and other international carriers depending on the destination. The specific carrier used for your order will be selected based on the most reliable and cost-effective option for your location.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.

If you have not received a tracking number within 3 business days of placing your order, please contact us at [email protected].

6. Shipping Restrictions

Some products may have shipping restrictions due to:

If a product cannot be shipped to your location, we will notify you during checkout or contact you after order placement to discuss alternatives.

7. Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the shipping cost and are collected by the local customs authority upon delivery.

We are not responsible for delays caused by customs clearance or any additional fees charged by customs authorities.

8. Delivery Address

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to change your shipping address after placing an order, contact us immediately at [email protected]. Address changes may not be possible if the order has already been processed for shipping.

9. Delivery Issues

If you experience any issues with delivery, please contact us immediately:

10. Multiple Items

If your order contains multiple items, they may be shipped separately if they are not all available at the same time. You will not be charged additional shipping fees for multiple shipments of a single order.

11. Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, refusal by recipient, or failure to collect from the post office), we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

12. Business Hours

Our shipping department operates Monday through Friday, 9:00 AM to 6:00 PM (Turkey Time), excluding Turkish national holidays. Orders placed outside of business hours will be processed on the next business day.

13. Contact Us

If you have any questions about shipping, please contact us:

SweettyCadnySpot Pet Supplies
Binbirdirek, Peykhane Cd. NO:41
34122 Fatih/İstanbul, Türkiye
Email: [email protected]
Phone: +90 554 740 45 09
Business Hours: Monday-Friday 9:00 AM - 6:00 PM (Turkey Time)